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Welcome to the Nuvalaw Help Centre

Welcome to the Help Centre for Interact.

This post introduces Interact, Nuvalaw’s newly released online dispute resolution (ODR) platform, and gives an overview of its main features.

What is Interact?

Interact is a secure, cloud-based platform designed to help insurers, law firms resolve claims more quickly and with less administration.

It provides a structured process for submitting, reviewing, negotiating, and arbitrating claims.

Key Features

Some of the core features include:

  • Case Management
    Track claims from draft through to award, with full visibility of status and responsibilities.

  • Assignments and Due Dates
    Tasks are clearly allocated to individuals or teams, with deadlines and escalation rules to keep cases moving.

  • Evidence and Document Handling
    Upload, view, and manage case documents. Interact integrates with external systems to avoid double data entry.

  • Messaging and Notifications
    Stay updated with in-platform messaging, email alerts, and a complete timeline of case activity.

  • Arbitration and Awards
    Arbitrators can review evidence, make decisions, and publish awards directly in the system. Parties can request corrections if needed.

  • Integration Options
    Connect Interact with your existing claims management system via API or secure file transfer.

Benefits

Using Interact helps organisations:

  • Reduce time to resolution
  • Lower administrative costs
  • Improve accuracy and auditability
  • Provide transparency to all parties involved

Next Steps

For support, contact us at support@nuvalaw.com.