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2025

  • 3 min read

Release Notes: Release 1.2.0

TL;DR

  • New: Claim Analytics page with downloadable reports for team leaders.
  • New: Bulk claim creation via Excel upload for streamlined workflow.
  • Improvements: Claim details now editable during draft process, and liability percentage added to award templates.
  • Admin: Invoice restoration capability and feature flag management introduced.

New & Updated Features

Claim Analytics Page

Team leaders now have access to a new 'Claim Analytics' page in their left-hand navigation. This feature provides a comprehensive overview of all claims and their current positions in a single view, enabling better work management and informed decision-making. Reports can be downloaded, and a historical record of previous downloads is maintained for reference.

Analytics View Team Lead

Bulk Claim Creation via Excel Upload

We're taking steps toward smoother integration with your claims management system. While a full integration is on the horizon, you can now create multiple claims simultaneously by uploading an Excel file (.xlsx) containing claim details.

When creating a claim with a specific counterparty, you can select if you wish to upload a list of claims in bulk and upload a spreadsheet with claim information.

Bulk Upload Selector

To download the template, click 'Download Template' and populate the rows. Ideally you would configure your case management system to export these columns in the correct format for the claims you wish to process.

Download Bulk Upload Template

Interact will generate a draft claim for each row in the file, providing you with a list of draft claims to review and process. (This itself can be downloaded as an Excel file.)

Bulk Upload Success Modal

This feature allows you, for example, to efficiently upload and create drafts for all your claims against one counterparty at the start of the week.

Editable Claim Details in Draft Process

Users can now edit claim details directly from the summary tab while working on draft claims, providing greater flexibility during the claim creation process.

Edit Claim Details Button Edit Claim Details Modal

Award Template Enhancement

All award documents now include the liability percentage, ensuring comprehensive documentation of claim outcomes.

Bug Fixes

  • Resolved draft creation validation issues that were causing failures in certain cases.
  • Invoice generation failures have been addressed, with admin capability to restore missing invoices.

Internal references: ENG-1082, ENG-990

Admin Updates

Claim Analytics Query Update

The claim analytics query has been refined and is now available for client reporting purposes.

Invoice Restoration Tool

Nuvalaw admin users can now restore invoices to claims where PDF invoice generation previously failed.

Feature Flag Management

Claim Analytics is now managed through feature flags, and administrators have the ability to manage global feature flags across the platform.

Internal references: ENG-1012, ENG-990, ENG-913, ENG-1041

Data Fixes

No managed data changes required for this release.

Traceability (Internal)

User-facing change tickets associated with this release:

ENG-449, ENG-1032, ENG-1093, ENG-1079, ENG-1041

Bug fixes:

ENG-990, ENG-1082

Admin updates:

ENG-1079, ENG-990, ENG-913, ENG-1041, ENG-1012

For support, contact us at support@nuvalaw.com.

  • 1 min read

Release Notes: Release 1.1.7

TL;DR

  • New: Permissions updates and improved draft handling for rejected claims.
  • Improvements: UI table updates and smoother scrolling.
  • Admin: Templates added for fast-track setup and new claim outcome filters for admin.

New & Updated Features

Draft Limitation for Rejected Claims

Following on from last week’s update, users can now create only one draft from any rejected claim.
This ensures that your team’s work remains streamlined and prevents duplicate submissions.

Permissions Update: Team Leader Access

Team leaders now have permissions to view Requests for Correction under the Outcome tab in the Claim Summary.
This enhances visibility and control during claim resolution.

UI Improvements

Minor updates to table layouts across the platform to improve readability and consistency.

Bug Fixes

  • Fixed scrolling issues on the Claims and Tasks pages.
  • General stability and minor UI refinements.

Internal references: ENG‑575, ENG‑1064, ENG‑1050

Admin Updates

  • Added templates to support configuration of the Fast‑Track product.
  • The Claims Management screen for Nuvalaw Admin now includes Claim Outcome filters.

Internal references: ENG‑1026, ENG‑1029

Data Fixes

No data fixes required for this release.

Traceability (Internal)

User‑facing change tickets associated with this release:
ENG‑979, ENG‑56, ENG‑1046, ENG‑1048, ENG‑1052

Bug fixes:
ENG‑575, ENG‑1064, ENG‑1050

Admin updates:
ENG‑1026, ENG‑1029

For support, contact us at support@nuvalaw.com.

  • 2 min read

Release Notes: Release 1.1.6

TL;DR

  • New: Duplicate any Rejected or Terminated claim into a Draft, make edits, and resubmit.
  • Improvements: UI polish and performance tune‑ups on the Claims page.
  • FYI: Minor admin/data updates; no action required.

New: Create Drafts from Rejected or Terminated Claims

Rework rejected/terminated claims without starting from scratch. The duplicated draft preserves context and maintains a clean audit trail linking back to the original outcome.

How to use it

  • Go to Claims → open the Completed tab.
  • Use the Status filter above the table and choose Rejected (or locate Terminated claims as applicable).

Filter by Outcome - Rejected

  • Open the claim and select Duplicate as Draft.
  • Edit the draft as needed and Resubmit.

Create Draft From Rejected Claim

What you’ll see

The duplicated draft includes a new origin data card on the Claim Summary showing the original claim reference and outcome. This makes it easy for reviewers to see the link back to the prior decision.

Note

Permissions and visibility follow your organisation’s standard settings. No special configuration is required.

Bug Fixes & Improvements

  • General stability, UI polish, and minor workflow fixes to reduce friction during claim review and submission.
  • Performance improvements for Claims page filters and loading in the Completed tab.

Internal references: ENG‑1018, ENG‑1022.

Admin & Data Updates

  • Minor admin tooling and data housekeeping to support the new duplicate‑to‑draft flow.
  • No user action required; no breaking changes.

Internal references: ENG‑1028, ENG‑1006, ENG‑1023, ENG‑1043, ENG‑1035.

Traceability (Internal)

User‑facing change tickets associated with this release:

  • ENG‑56, ENG‑1016, ENG‑436, ENG‑1036, ENG‑1021, ENG‑1038

For support, contact us at support@nuvalaw.com.

  • 1 min read

Welcome to the Nuvalaw Help Centre

Welcome to the Help Centre for Interact.

This post introduces Interact, Nuvalaw’s newly released online dispute resolution (ODR) platform, and gives an overview of its main features.

What is Interact?

Interact is a secure, cloud-based platform designed to help insurers, law firms resolve claims more quickly and with less administration.

It provides a structured process for submitting, reviewing, negotiating, and arbitrating claims.

Key Features

Some of the core features include:

  • Case Management
    Track claims from draft through to award, with full visibility of status and responsibilities.

  • Assignments and Due Dates
    Tasks are clearly allocated to individuals or teams, with deadlines and escalation rules to keep cases moving.

  • Evidence and Document Handling
    Upload, view, and manage case documents. Interact integrates with external systems to avoid double data entry.

  • Messaging and Notifications
    Stay updated with in-platform messaging, email alerts, and a complete timeline of case activity.

  • Arbitration and Awards
    Arbitrators can review evidence, make decisions, and publish awards directly in the system. Parties can request corrections if needed.

  • Integration Options
    Connect Interact with your existing claims management system via API or secure file transfer.

Benefits

Using Interact helps organisations:

  • Reduce time to resolution
  • Lower administrative costs
  • Improve accuracy and auditability
  • Provide transparency to all parties involved

Next Steps

For support, contact us at support@nuvalaw.com.