When the arbitrator publishes the award, you are assigned a task to download it. The claim now enters the finalisation stage.
Navigate to the Outcome sub-tab of the claim Summary tab. You will see a yellow dot indicating action is required.
Assign the claim to yourself and the action buttons become visible to you. Click Download Award [2] to download it. You can click Request Correction [1] if the award contains any clerical error. For more information, read the support article on request a correction to an award.
When you click "Download Award", the award will open automatically in a new tab in your browser.
Simultaneously, the award is made available for later download from the Outcome sub-tab and Documents tab.
The task advances to "Awarded - No Tasks Remaining", indicating there are no further tasks in the workflow for you to complete.
The claim will remain in the Finalisation stage for an Objection Period of 10 days, during which parties are permitted to request a correction to the award if a clerical error is found.
In the case that you fail to complete the task to download the award within the 10 day period, it will be completed for you by the system and the claim will be invoiced as normal.